CREDIT CARDS ACCEPTED

We accept Visa, MC and Discover for your shopping convenience.
We do not accept paypal or American Express
It must be a US credit card with a US billing and ship to address.
We do not accept International cards

SHIPPING

We ship UPS ground to the confirmed billing address on the credit card only, no exceptions
We do not Ship to PO Boxes
We ship continental USA only
We do not ship to Alaska, Hawaii or Puerto Rico or Internationally
All shipment must be signed for by an adult over 18
Time permitting, we forward tracking to your email address so
you know when to expect your shipment and someone is there available to sign

DAMAGE POLICY

All items are shipped UPS ground insured
If your item breaks in transit we will file the claim for you
We must be notified within 3 business days of UPS delivery date that your item arrived broken

We cover breakage only. You must take photos of the breakage and inner and outer boxes and forward them
to us via email within three business days of receiving your order
If UPS does not assume liability for the breakage , we will not reimburse the card or issue store credit
We will reimburse your credit card within 72 business hours once UPS claim payment is received and cleared
our bank should they assume liability. The claims process takes 4-6 weeks to complete
UPS does not cover damage to boxes only the material inside
If you re-direct your shipment to another location
we will not be responsible for loss or damage to your package

Shipping charges are not credited

LOSS POLICY

If we show a confirmed delivery from UPS, we will not be responsible
if someone takes your package once Ups confirms delivery as all packages
must be signed for

We ship all items purchased individually and each box must
be signed for. We check all merchandise thoroughly and make
sure all quantities ordered are what is shipped, so we do not cover
any claims for shortage

INVENTORY AVAILABILITY

Collectible Doll Sales handles dolls and collectibles by world re-known artists and manufacturers.
Due to the hand-made nature of many of these pieces, some items shown on our web-site are not
available for immediate delivery. Manufactured pieces also have hand-made components that can
delay their arrival in stock. Unless there is an item description or e-mail or web-site announcement
specifically stating that an item is in stock, the item may not be in stock.

We will be more than happy to check an item's availability if you email us at angelkisses875@aol.com
We try to answer all email within 72 business hours excluding our Christmas closing

We are unable to verify inventory availability or ship between December 15-January 15th
each year as our offices and warehouse are closed for Christmas Holiday

If you purchase an item and it is on back-order or
discontinued at the manufacturer, we will issue
a store credit only . We do not issue credit back to the credit card
under any circumstances. Your store credit can be applied to any other
item from our store website

If we receive an order in from a vendor and your item is damaged
in transit to us, we issue a store credit only for the amount of your sale
We do not issue credit back to the card under any circumstances

This credit is good for 6 months only from the date of original purchase and must be used within that time period.
If not used it will be considered null and void after 6 mo from initial purchase

CHARGEBACKS

Should we get a charge back from your credit card company
we will dispute this as all policies and procedures are listed for our store on our website for all
customers to review prior to purchase

If we receive a chargeback and you have already been issued a store credit, should we
receive any additional charges from our credit card processor they will be deducted from
the amount of your credit.

Chargeback fees to us are between $30-35

ALL OF OUR SALES AND PRE-SALES ARE FINAL

WE DO NOT ACCEPT RETURNS

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