Store Policies for Collectible Doll Sales

   CREDIT CARDS ACCEPTED

   • We accept Visa, MC, Discover and American Express
• We do not accept Paypal , Check Or Money Order
• US credit card with a US billing and ship to address only 
• We do not accept International credit cards 
• We accept payment through our secure shopping cart only. 
• We do not take phone payments 

ORDERS  

• All orders and pre-orders are final sale  once you confirm and pay for your order
• Once we receive and place your order  with the manufacturer , we do not allow  
   changes and will not cancel the order  it is a final sale 
• We only allow substitutions for equal value  if an item is sold out at the manufacturer 
    when we go to place your order 
• If we receive your order and it is damaged  in transit from the manufacturer we issue store 
   credit only per our store policy that customer  agrees to when they make the original purchase 
• If an item does not go into production or  becomes discontinued before we ship  your order,
   we will issue in house store credit only

SHIPPING 

• We ship UPS ground continental USA only to the
   confirmed billing address on the credit card only
• Signature is required on all deliveries, no exceptions
• We do not ship to Post office boxes
• We do not ship to Alaska, Hawaii or Internationally
• UPS tracking information is emailed to the customer when
    we ship
• If your package is refused or returned for any reason
   customer will be responsible for return and reshipping charges
   before we re-ship    
• We do not allow any changes to our original shipping instructions
to be made by the consignee. If you make any changes without our
authorization be will not be liable for the shipment in any regard

BREAKAGE POLICY FOR SHIPMENT
DAMAGED IN TRANSIT  

• All shipments are insured for purchase price
• If you receive your merchandise damaged we must receive
    notification in writing within 3 business days after receiving
     shipment
• We must receive photos listed below so we can file the
     claim with UPS
• Photos required are outer shipping box showing damage,
     photo of our shipping label, photo of all original packaging
     material, photo of damaged merchandise itself
• Required photos need to be sent to angelkisses875@aol.com
     within 5 business days of reported damage and must be normal
   file size and ledgible
• The claims process takes approximately 14-21 business days
• We reimburse with in house store credit or re-ship depending
      on merchandise availability once UPS has assumed liability for
      the damage
• We will notify the customer of the status once the claims
      process is completed
   • Please hold all original packaging and damaged merchandise
      for UPS salvage call tag which they will issue once the claim
      is completed
    • Do not return the damaged merchandise to us it will be refused
      and claim voided          

   WHAT IS NOT COVERED UNDER
   DAMAGE/BREAKAGE CLAIM  

• UPS does not cover damage to boxes only the merchandise
• Redirected shipments are not covered under the damage policy
• Any and all shipping charges are not covered under the
    damage policy
• Any merchandise Collectible Doll Sales deems is not our
      merchandise from the original sale is not covered   

   LOSS POLICY  

   • All of our shipments require credit card holder signature
   • If we show a confirmed delivery from UPS with signature , we
     will not be responsible for loss
   • We check all merchandise thoroughly and make sure all quantities ordered
   are what is shipped, so we do not cover any claims for shortage  

     WRONG ITEM RECEIVED  

    • Should you receive the wrong item which is a rare occurrance ,
      we must be notified within 3 business days of you receiving
      your order and it must be in writing 
    • It will be the responsibility of the customer to return the wrong
      merchandise no later than 5 business days after receipt.
    • Return must be made UPS ground only, insured signature
    required. Do not use another carrier or it will void replacement
    You will be given a return authorization number from our office
       for your return
    • Any unauthorized returns will be refused
    • Once we receive and have inspected the return we will either
      reship free of charge if the original merchandise is still available
      or issue in house store credit for the return if the item is already
      sold out at the manufacturer
    • Store credit will be for the original amount of the order. We do not
       credit return shipping charges
    • If we determine it is not our original merchandise, we will not
       reship or issue credit and you will be notified  

   REFUSED SHIPMENTS  

    • If you refuse to sign for your shipment or refuse shipment, and
      your shipment is returned to us for any reason we will not be
      responsible for any damage, breakage or to file a UPS claim
      or issue credit
   • UPS makes three delivery attempts and leaves notification to the
     customer after each attempt. If by the third attempt they are unable
     to deliver your shipment and it is returned to us, customer will be
     responsible for return and reshipping charges or any damages  

    INVENTORY AVAILABILITY

    Collectible Doll Sales handles dolls and
collectibles by world re-known artists and
manufacturers
Due to the hand-made nature of many of these
pieces, some items shown on our web-site are
not available for immediate delivery.
Manufactured pieces also have hand-made
    components that can delay their arrival in stock.
Unless there is an item description or e-mail or
    web-site announcement specifically stating that
    an item is in stock, the item may not be in stock. 
We will be more than happy to check an item's
availability if you email us at angelkisses875@aol.com
    prior to placing your order
    We try to answer all email within 72 business
    hours excluding our Christmas closing  

BACK ORDERS, DISCONTINUED AND MERCHANDISE
NOT PUT INTO PRODUCTION  

• If you purchase an item and it is on back-order , discontinued or
not put into production at the manufacturer, we will issue
an in house store credit only . We do not issue credit back to the
credit card
• Your store credit can be applied to any other item from our store
website 
• If we receive an order in from a vendor and your item is damaged 
in transit to us, we issue a store credit only for the amount of your
sale 
• We issue in house store credits only
• In house store credits must be used within 3 months of issue
   date. After that time the credit will be removed from your store
   account  

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